Our Privacy Commitment

We are committed to protecting the privacy of your personal information.

 

If you decide to share your personal information with us, we want to gain and keep your trust.  We will do this by handling your personal information in a transparent and accountable way, and by ensuring that it is held securely.

 

We will always collect, store, use and disclose personal information in accordance with all applicable privacy laws, including the Privacy Act 1988 (AU) in relation to our activities in Australia and Privacy Act 2020. When used in this privacy policy, the term ‘personal information’ has the meaning given to it in those Acts (as applicable with respect to the relevant country that applies). In general terms, it is any information that can be used to personally to identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

 

This Privacy Policy applies to Solaz Aussie Shepherds ABN 11 430 321 835. Please note that this privacy policy applies to any personal information or data gathered through the use of any websites or mobile applications that we own and control and that link to this policy.

 

Important Note: If you choose to provide your personal information or data to us, you are accepting the terms of this privacy policy and consenting to the handling of your personal information, including the collection, use and disclosure of that information as set out in this policy by us. You should familiarise yourself with our privacy policy before deciding whether you would like to share your personal information with us.

 

Updates to this privacy policy

This privacy policy is effective from December 2014. From time to time, our privacy policies and procedures will be reviewed and, if appropriate, updated. If any changes are made to this policy, these will be posted on our website. Please be aware that we are constantly developing and enhancing our use of online technologies and make reasonable efforts to ensure that we keep this Policy and related documents up to date in this regard. Please check back on a regular basis to ensure you are familiar with our current practices.

 

What personal information might we collect about you?

We collect personal information that we need for one or more of our business functions or activities.  We will collect personal information about you by lawful and fair means, and will not do so in an unreasonably intrusive manner.

 

We have provided details below on the information that we collect in a number of ways, including:

    

• information that you provide directly to us;   

• other information that we collect about you;

• information we collect using third-party automation;

• collection of cookies;

• collection of personal information via interest-based advertising; and

• information we collect via our websites.

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You can read more about the types of personal information we may collect and the ways that we may do this in the sections below.

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a.Information that you provide to us

In order to handle your purchases, provide customer service, improve our products, provide in-person experiences or events and send you information about our products, trends and promotions, we may ask you to provide us with your:

• name;

• mailing/shipping address;

• billing address;

• e-mail address;

• date of birth, age or age range, gender;

• purchase/return/exchange information;

• contact telephone numbers;

• product reviews;

• account or loyalty username/password;

• payment information (credit/debit card);

• social media names or other details;

• testimonials or opinions;

• financial/ purchase information (such as credit card details);

 

If you provide us with information about any third-party, you must obtain that third-party's permission to give us the information and inform them that you have given the information to us. If you provide your personal information to a third-party via a link from any of our  websites or apps, you should be aware that the information you provide may be collected and managed by those third-parties, which may not be related to us. You should familiarise yourself with their privacy policy before deciding whether you want to provide them with your personal information.

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Whilst links to third party websites may be provided on our various websites, we are not responsible for the content or practices of third-party websites. These links are provided for your convenience and are not endorsed by us. No links may be made to our websites without our prior written consent.

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b. Other information we collect about you

We may collect information about you or your activities.  This could include information such as:

• demographic information;

• shopping preferences.

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When you make a purchase via one of our online store we will collect information such as your name, shipping and billing address and contact details such as telephone and email address, ordered and returned products, delivery information and invoice information. We also collect data on your usage vouchers and/or gift cards.

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c. Third party automated information collection

When you visit our website  we may automatically collect your:

• device ID; type,

• browser types and versions

• IP address;

• how you use our site (search terms, page views, referring sites, content views).​

 

d. Collection of Cookies

Cookies are pieces of information that a website transfers to your computer for record-keeping purposes.  Cookies help provide additional functionality to the web site or to help us analyse site usage more accurately. We use information collected from cookies to better understand, customise and improve user experience with our websites, services and offerings, as well as to manage our advertising. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to one of our sites. Also, we may use web analytics services that leverage cookies to help us to understand how visitors engage with and navigate our site (e.g., how and when pages in a site are visited and by how many visitors).

 

There are four main types of cookies that we use:

• site functionality cookies – these allow you to navigate the site and use our features, such as ‘Add to Cart’;

• site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and customer shopping experience;

• customer preference cookies – when you're browsing or shopping on our website(s), these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you; and

• targeting or advertising cookies – these are used to deliver ads relevant to you.

 

Cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

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Our use of cookies means we are able to offer our visitors a more customised, relevant experience on our sites by delivering content and functionality based on your preferences and interests.

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We, and any third-parties we engage (including our service providers), may collect data using cookies and other device identifying technologies. We use cookies and tracking technologies to collect your IP address, device ID information, ISP provider, browser type, the pages and content you view on our website (s), the search terms you enter on our website.

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In all cases in which cookies are used, the cookie will not collect personal information except with your permission. Your web browser can be set to allow you to control whether you will accept cookies, reject cookies or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognise you when you return to the website, and some website functionality may be lost.

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e. Website Usage

Please note that our website is not directed to individuals under the age of sixteen (16). We ask that you do not provide your personal information to us if you are under that age.  We also ask that you do not share the personal information of anyone else under that age with us, unless this is required by us and you are their parent or guardian, or have the express consent of their parent or guardian to do this.

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Your personal information and other data is stored on our secure servers in Australia, However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your personal information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information within a secure environment.

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If we assess that there is a risk of ‘serious harm’ to you or a related individual, we will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified or disposed of by any unauthorised persons or in any unauthorised manner (as required by law).

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It is your responsibility to keep your login details, password and security questions in respect of our business with you safe and secure. You should notify us as soon as possible if you become aware of any unauthorised use of your login details, password or security questions, and immediately change that security information promptly.

How we protect your personal information

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Our computer systems may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, the personal information that we handle.

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Examples of these measures include:

• control of access to personal information through access and identity management systems (such as passwords); and

• our personnel are bound by and trained on internal information security policies and are required to keep personal information secure at all times.

 

We have measures in place to protect your personal information including credit card information. Your credit card details are not held or processed on our website or systems and all transactions are processed through a secure payment service provider.

 

We use After pay & PayPal Payments to process local transactions. All transactions are processed using encrypted methods. Your credit card details are not held by us and cannot be accessed by any of our staff members. However, they may be held by our secure payment service provider.

 

Data Retention Policy

We will only keep your personal information for as long as we require it for the purposes of operating our business. However, we may also be required to keep some of your personal information for specified periods of time, for example under certain laws relating to companies, money laundering and financial reporting legislation. We do not share your data to any other company.